Unable to access Premium.

[Setforsuccess]

Hi all. I've upgraded to premium for the year, my visa was charged yesterday (Jan 8), but l don't have access yet. How long before l will have access? Thanks in advance.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Setforsuccess, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that activation might take up to 8 hours, but we experienced a short outage that might have affected this time. If 24 hours have passed and you're still unable to access Coach Premium, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Ryw86]

Same issue here. 

[Setforsuccess]

All has been taken care of in a professional and efficient manner.

Thank you to all the team who helped.

[SilviaFitbit]

A warm welcome to the Community @Ryw86. Sorry for the delay on my reply. I would like you to make sure that you're logged into the same account you used to purchase your subscription. Also, if after 8 hours of your purchase, your subscription hasn't been activated, let me know. 

I'm glad to hear that Customer Support was able to help you with this @Setforsuccess. 

I'll be around if you need further assistance. 

[xMindPrintsx]

Hello! I had a month-to-month FitBit Coach subscription which I canceled with the intention of going year to year (it costs much less). I am on Android, Samsung S9. When I attempt to go to my profile and the gear button to "manage subscription" clicking on it only brings me to the Google Play store FitBit Coach area with no option to upgrade to a yearly membership.... Not sure what is going on. I have deleted Fitbit and Fitbit Coach multiple times. Nothing. What can I do. Thanks in advance. (I really do like and want to keep this app)

[SilviaFitbit]

Welcome to the Community @xMindPrintsx. Thank you so much for the details mentioned and the troubleshoot that you tried prior to post it. I've shared your post with our Support team and they mentioned that you already have a resolved case with them. 

I'll be around if you need further assistance.