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Getting "Validation Error" when trying to log in.

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‎02-01-2019 19:51 - last edited on ‎02-02-2019 12:54 by Moderator Alum

‎02-01-2019 19:51 - last edited on ‎02-02-2019 12:54 by Moderator Alum

I will type my signed up email and password correctly into the app to login and it will say “validation error” I double checked its my password, ive even reset my password and retyped everything and it will still say that, please please help

 

Moderator Edit: Clarified Subject.

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‎02-02-2019 12:56

‎02-02-2019 12:56

Hello @BarryCaldwell, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for having checked your password and reset it. At this moment, I would like to suggest you to uninstall the Coach App from your phone, restart it and install it back. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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