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"Validation Error" when trying to log in.

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‎02-02-2019 14:29 - last edited on ‎02-04-2019 06:58 by Moderator Alum

‎02-02-2019 14:29 - last edited on ‎02-04-2019 06:58 by Moderator Alum

I have entered my email and password, changed password. Deleted the app and reinstalled it and nothing its just not letting me log in i have tried using the Fitstar section and nothing i tried to create a new account on it using the same email and it says its already an account so I dont see why it isnt letting me log in.

 

Moderator Edit: Clarified Subject.

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‎02-04-2019 07:00

‎02-04-2019 07:00

Hello @RhiannonK, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue. Are you trying to log in using the "Log in with Fitbit" or "Log in with Facebook" buttons? If so, please tap on log in with email and type your credentials and let us know if this resolve this issue. 

 

Thanks for your patience and understanding, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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