Unable to cancel Premium subscription

[Coop23]

I had to use your chat to cancel a subscription that I never expected to be charged for.  Your site needs to improve to make it easier to navigate.  Not being able to cancel on your own makes it seem like a scam.  I will be buying an Apple Watch as everything is included with their monthly subscription.  FitBit is not worth the money monthly - not even close!

Moderator Edit: Clarified subject and updated label

[DavideFitbit]

Hi, I appreciate all the feedback that you've shared about this inconvenience you had to cancel your subscription, @Coop23. 

I'm sorry to see that you had this problem, but it's good to know that you were able to get in touch with the Customer Support team for further assistance with this. Please know that all your comments are greatly appreciated.  

To cancel the Premium subscription, you can also follow the steps listed here. 

Have a great day. 

[boazxavier11.db]

There is no comparison between the Apple Watch and Fitbit. However, Fitbit is improving day by day.

But still many things to improve. Including their customer services, subscription, platform and return and refund policies.

[RogerAkers]

Davide,

Nothing resolved. Still discussed with fitbit.

Is there no service at fitbit?

Roger

[DavideFitbit]

Hi, thank you for your replies about the Premium subscription. 

@boazxavier11.db Thank you for taking the time to share your feedback and your experience with FItbit. 

@RogerAkers I appreciate the comments and information that you've provided. In order to cancel a Premium subscription, you can follow the steps listed here. If you're having trouble to cancel the subscription through the Fitbit app, you can also cancel it by contacting the Customer Support team. Click here to get connected. 

See you around.