Unable to cancel premium subscription

[UnhappyCustom76]

FitBit support is non-existant and it's impossible to cancel the monthy premium subscription. Whenever I follow the steps provided and click on cancel I simply get an error.

When I try to contact support I get sent to your Community Forum where I see many other people with the same problem - unable to cancel and bad support.

You simply keep charging me no matter what I do. Absolutely disgusting treatment of customers.

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[UnhappyCustom76]

Yes.. I've followed your support pages and just like everyone else
complaining about the same thing it does not work.

I have an option to cancel the membership under settings and subscription
however when I click the button I simply get an error stating contact
support.

Obviously I tried finding a way to contact support which is non-existant.
There's no phone number, no email access no chat..

I just want to cancel my subscription, how difficult can it be. It's
already been charged more than once without me being able to cancel.

[eyassud]

I have the same issue. Tried the approach above. It does not work.

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[eyassud]

I resolved the issue. 

it was pilot error.

I used a different Apple account when I signed up for FitBiT Premium and that's the reason I could not see the subscription.

[Odyssey13]

@eyassud  pretty sure you weren't the first one to have this happen. Glad you were able to resolve it.