help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to cancel subscription

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2020 06:22 - last edited on ‎01-26-2020 17:55 by Fitbit Moderator

‎01-26-2020 06:22 - last edited on ‎01-26-2020 17:55 by Fitbit Moderator

Hi!
Today I got an email saying that my subscription will renew on 27th January. I tried to cancel subscription but I cannot, there is no option on my phone or on the website, I followed all instructions on the site and Apple's.

 

Moderator edit: updated subject for clarity and label

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎01-26-2020 11:37

‎01-26-2020 11:37

Hello @raisondesart and a warm warm welcome.  Are these the steps you followed to cancel?

  • Tap on Settings on your iPhone
  • Tap on your name
  • Tap on Subscriptions

Screen Shot 2020-01-26 at 2.34.38 PM.png

Here is the Apple Support page I used.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎01-26-2020 11:44

In response to LZeeW

‎01-26-2020 11:44

I have. There is only options to resubscribe... 

Best Answer
0 Votes

‎01-26-2020 13:58

In response to raisondesart

‎01-26-2020 13:58

@raisondesart   Now that's not very nice!  I suggest you contact Support  directly.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎01-26-2020 14:36

In response to LZeeW

‎01-26-2020 14:36

I'll try 🙂 I even found information that if cancellation button doesn't show the app won't renew subscription (possibly I choose that option during my first subscription management). The thing that confuses me is their email saying it will happen.

Thank you anyway for your replies! 

Best Answer
0 Votes