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Unable to sync after upgrading to Fitbit Premium

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‎03-26-2020 03:49 - last edited on ‎04-22-2020 14:56 by Fitbit Moderator

‎03-26-2020 03:49 - last edited on ‎04-22-2020 14:56 by Fitbit Moderator

just upgraded to premium and now my samsung phone cant even find my inspire hr on bluetooth  . tried everything and still nothing reset both devices , cleared cache in bluetooth still nothing . phones finding every other bluetooth device available in my house so it's not my phone . needless to say I've unsubscribed already , shouldn't have tried to upgrade it was working perfectly until then. be warned , dont upgrade 

 

Moderator edit: Subject for clarity 

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‎04-22-2020 14:55

‎04-22-2020 14:55

Hi @fieser, welcome to the Community Forums! Sorry for the delay in responding.

 

 Thanks for bringing this to our attention and for the feedback that was shared in your post, seems odd that you experienced some connection difficulties after upgrading to Fitbit Premium. Please note that we are always striving to improve the Fitbit experience with oour products and services, therefore, the feedback that was shared with us is appreciated and really helpful for us to evaluate our procedures.

 

I'll be around if you need further assistance.

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