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Premium Features are still missing

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‎04-20-2020 13:33

‎04-20-2020 13:33

I have asked about this and now am seeing supposedly this has been fixed, but it is still not fixed for me. Many of the fitbit premium features are missing and the tiles are not showing up. I have tried redowloading and logging in again. I am so frustrated that I am paying for something that I am not getting the features of. 

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‎04-20-2020 13:36

‎04-20-2020 13:36

My app is showing me videos in the discover section that when I click see all videos are not showing. I think there is a problem with premium or a problem with pushing out new videos. 

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‎04-21-2020 13:41 - last edited on ‎12-11-2025 06:01 by Fitbit Moderator

‎04-21-2020 13:41 - last edited on ‎12-11-2025 06:01 by Fitbit Moderator

@laurasre It's nice to see you on the Community. 

Thanks for getting in touch about what you're experiencing with Fitbit Premium. I've shared your post with our Support team and they've mentioned that your case has been escalated to a higher support level, please continue the communication through email, they will further assist you. 

Thanks for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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