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Unable to try Premium challenges

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‎08-01-2020 16:23 - last edited on ‎08-04-2020 11:06 by Fitbit Moderator

‎08-01-2020 16:23 - last edited on ‎08-04-2020 11:06 by Fitbit Moderator

I just got Premium- I want more motivation thought the bingo and challenges would/will help.  I go to it and say I need to update ap. but there are no updates? I am trying to get it to work on a samsgun J3 and a ZTE.. could it be my cells are not good enough?  SIgh I was all ready to d bingo today

 

Moderator Edit: Clarified subject

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‎08-04-2020 11:17 - last edited on ‎10-16-2024 07:14 by Fitbit Moderator

‎08-04-2020 11:17 - last edited on ‎10-16-2024 07:14 by Fitbit Moderator

@wheels68 It's nice to see you on the Fitbit Community. Thanks for letting me know the phone model that you have. 

I would like you to confirm you have the latest Fitbit app version installed on your phone, this should be 3.26 for Android. You could double check Google Play store for updates. 

Additionally, please let me know the OS installed on your phone and app version. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-04-2020 15:00

In response to SilviaFitbit

‎08-04-2020 15:00

My cell is not good enough to use the premium. 😞 Thanks
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‎08-05-2020 15:21 - last edited on ‎10-16-2024 07:14 by Fitbit Moderator

In response to wheels68

‎08-05-2020 15:21 - last edited on ‎10-16-2024 07:14 by Fitbit Moderator

@wheels68 Thanks for getting back.

Sorry to hear that. It sounds like your phone doesn't have one of the latest OS installed, in this case, you could contact your cellphone provided and maybe they could guide you on how to update it. 

Hope you could use Premium Challenges. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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