help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Using InsightTimer and Premium meditations

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2020 16:08 - last edited on ‎07-22-2020 13:10 by Fitbit Moderator

‎07-19-2020 16:08 - last edited on ‎07-22-2020 13:10 by Fitbit Moderator

When I first signed up for Premium I was able to play ambient music on InsightTimer app, open sleep meditation in Fitbit (specifically Drift Off Into Sleep by Oren Jay Sofet) and the ambient music would become background sound to the meditation. About two weeks ago the coordination stoped working. I now open Insight, cue the same Playlist I’ve had since the start, then open Fitbit sleep meditation and Insight goes quiet. As well, once the Fitbit meditation is done, the Insight app doesn’t cue up again. PLEASE HELP.  

 

Moderator Edit: Clarified subject

Best Answer
Labels:
4 REPLIES 4

‎07-22-2020 13:15 - last edited on ‎09-16-2024 11:58 by Fitbit Moderator

‎07-22-2020 13:15 - last edited on ‎09-16-2024 11:58 by Fitbit Moderator

@SunsetRunner Welcome back to the Community. Thanks for letting me know that you're using Fitbit Premium with InsightTimer music. 

It sounds like it might be an issue with the Insight Timer app as you mentioned that once the Fitbit meditation is done, it doesn't cue up again. I tested it out and I was able to play music from InsightTimer while playing a meditation on Fitbit. 

I would like you to log out from your account, force quit the app, log back in and try again. If you're still experiencing issues, try another meditation. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎07-22-2020 20:41

In response to SilviaFitbit

‎07-22-2020 20:41

Hi!

Signed out & force closed both Fitbit & Insight. Opened both, tried my regular Insight playlist & my favorite Fitbit meditation, tried playlist & new meditation, tried single nature sound track with my favorite meditation & with a new meditation. Insight Timer quit in all scenarios.
~Lou

 

Best Answer
0 Votes

‎07-23-2020 10:00 - last edited on ‎09-16-2024 11:58 by Fitbit Moderator

In response to SunsetRunner

‎07-23-2020 10:00 - last edited on ‎09-16-2024 11:58 by Fitbit Moderator

@SunsetRunner Thanks for getting back. I appreciate the troubleshooting tried. 

In this case, you may want to contact Insight Timer directly, it could be something related to the app settings or something that changed in an update. They will be able to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎07-23-2020 10:17

In response to SilviaFitbit

‎07-23-2020 10:17

Yes, I reached out to them at the same time, walked through their troubleshooting & now they have escalated the case.

Thanks for trying.

~WeWeyants
Best Answer