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Validation Failed when trying to log in

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‎10-15-2019 13:07 - last edited on ‎10-17-2019 19:39 by Fitbit Moderator

‎10-15-2019 13:07 - last edited on ‎10-17-2019 19:39 by Fitbit Moderator

I keep getting Error: Validation Failed when trying to log in the fitbit coach app, I can’t log in online either and have tried deleting, reinstalling the app and changing my password. 

 

Moderator edit: Updated subject for clarity 

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‎10-15-2019 17:58

‎10-15-2019 17:58

Hello @amandabeniamin 

Welcome to the Fitbit Community. I moved your post to the Fitbit Premium & Coach Forum so you will get more relevant answers to your question.

😉

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‎10-15-2019 19:17

In response to SunsetRunner

‎10-15-2019 19:17

Thank you! 

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‎10-17-2019 19:41 - last edited on ‎01-15-2025 07:53 by Fitbit Moderator

‎10-17-2019 19:41 - last edited on ‎01-15-2025 07:53 by Fitbit Moderator

@amandabeniamin Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for moving the post to this board @SunsetRunner. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-18-2019 07:40 - edited ‎10-18-2019 07:44

‎10-18-2019 07:40 - edited ‎10-18-2019 07:44

I think my problem is the same. I get wrong email or password when trying to log into the app. Changed my fitbit password. Reinstalled the app. The FitStar app on my Versa works fine. Its just the iOS app I have problems with. But sometimes it seems to log in, but then opens the Versa app instead of the FitStar app and obviously I can’t modify any of my workouts from here.

 

It’s a pity because I have had this app a few months and only now have I really got time to get into it. I feel like my money is down the drain 😞

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