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Was charged for a free Premium Subscription

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‎02-13-2023 10:55 - last edited on ‎02-14-2023 12:24 by Fitbit Moderator

‎02-13-2023 10:55 - last edited on ‎02-14-2023 12:24 by Fitbit Moderator

I purchased brand new Fitbit Charge 5 with 6 months free premium subscription. When I was enrolling on my phone (new account), it clearly said I'm having 6 months free premium and new charge $9.99 will be in August 2023, but now few days since I can see transaction on Google Play: Fitbit Premium Monthly $9.99. What could be wrong? It did not tell it's going to charge me now. New account, new device. 

 

 

Moderator Edit: Clarified subject

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‎02-13-2023 12:47

‎02-13-2023 12:47

@OksanaA Hello, your best bet is to talk to Customer Support so they can look at your account. We won't really be able to tell you why you were charged. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-13-2023 12:47

‎02-13-2023 12:47

@OksanaA Hello, your best bet is to talk to Customer Support so they can look at your account. We won't really be able to tell you why you were charged. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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