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White screen when opening Beginner Running

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‎01-07-2020 06:16 - last edited on ‎01-17-2020 20:44 by Fitbit Moderator

‎01-07-2020 06:16 - last edited on ‎01-17-2020 20:44 by Fitbit Moderator

I was in the process of using the Beginner running program and I had to restart the program because I didn’t meet my requirements from last week. Now when I click on it it goes to a  and nothing comes up... how do I quit the program when I can’t go any further than a white screen? I’ve tried logging out, forcing closing, turning the phone off, etc. Please help!

 

Moderator edit: updated subject for clarity and label

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‎01-17-2020 20:42 - last edited on ‎05-24-2024 06:38 by Fitbit Moderator

‎01-17-2020 20:42 - last edited on ‎05-24-2024 06:38 by Fitbit Moderator

Hi @Smshaver2. Welcome to the Community. I'm sorry for the delayed response.

Thanks for explaining the issues that you're having, as well for the troubleshooting steps tried. You did an awesome job! It's odd that nothing comes up when opening the Beginner Running program and since your post didn't mention, please make sure the Fitbit app is updated to the latest version.

If that doesn't help, I'll need you to provide me with some details:

  1. Your phone's model and OS version.
  2. Fitbit app version.
  3. Screenshot of the white screen displayed. To attach it, check this post.

By the way, I've moved your post to the Premium board so you can receive more related responses about this situation and to keep our forums organized.

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