Why is Fitbit so poor?

[willmalta]

Why is Fitbit so poor at the things it does?

1. I've just joined the Premium Service - nobody responded to the chat service > 5 mins

2. I haven't receiving any information about the Premium Service beyond taking my credit card details. Why is so difficult to navigated past the 'wow, gee-wizz' and images of pretty people to get to the actual facts. What does Premium Service provide?

3. How do I change my email? I no longer look at any email sent to my gmail account

4. I tried to recharge my Charge 5 last night, but discovered that it hadn't made contact with the charger. Why don't you have a message during charging, or even a single flashing pixel? This is called visual feedback - i.e. shows something is working as it should?

5. Where is the feature list of the Charge 5 with links explaining each feature; how to use it, its benefits. I don't want to wade through pages of marketing guff - more 'wow, gee-wizz' and images of pretty people

[crispy1260]

Hey there willmalta, I do not work for Fitbit but I was hoping my response can assist.

1. Are you suggesting that Fitbit Premium was granting you different access to support? I don't see it as the perks on the Premium tab in the app or on the product page.
2. The premium service's advantages are listed in the Premium tab in the Fitbit app or on the product page.
3.  In the app, tap your profile picture, tap on Account Settings, and Change Email.
4. I do not own the Charge 5 device, but for every device I've owned, the screen does display something when charging starts. For Sense, it displays the current battery percentage.
5. The product page has the features list for each device with the compare feature giving you a table-view of features.

[au4all]

For some reason some people would rather vent than learn simple things like how does the device they bought indicate it's charging. I'm more curious about the world than angry at it. Maybe that's why my fitbit indicates my stress level is so very low.