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Workout not counting in a Guided Program

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‎01-23-2021 12:34 - last edited on ‎01-26-2021 10:37 by Fitbit Moderator

‎01-23-2021 12:34 - last edited on ‎01-26-2021 10:37 by Fitbit Moderator

I just finished a run from my weekly plan, but for the third time in a row, it's not registered. When I finish the run I give it 5 stars and then go back, and it's like I never did anything this day. It is registered on my daily activities on fitbit, but it's blank on my weekly plan. 

Screenshot_2021-01-23-20-28-58-784_com.fitbit.FitbitMobile.jpgScreenshot_2021-01-23-20-28-49-179_com.fitbit.FitbitMobile.jpg

Moderator Edit: Clarified subject

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‎01-26-2021 10:40 - last edited on ‎11-07-2024 10:34 by Fitbit Moderator

‎01-26-2021 10:40 - last edited on ‎11-07-2024 10:34 by Fitbit Moderator

@lfgalvao Hi there. The screenshots attached and the detailed information shared are appreciated. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit user. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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