"Get Active" Not Connecting to Server

[MaryBoomer66]

On Premium, when I tap on "Get Active" on the Fitbit app, I get this message: "We are having trouble connecting to our servers. Please try again." I've been getting this same message for a week now. I've tried resetting the Fitbit and force-stopping the app. I've uninstalled the app and reinstalled it. Nothing has worked. I'm on a free trial with Premium right now, but if I can't get this to function, I will not keep Premium once the trial is up. Everything else is working fine and I love my Luxe! Has anyone else had this issue and found a solution?

[LZeeW]

@MaryBoomer66   I am moving your post to the Premium forum.  I think it is a better fit for your issue.  It doesn't seem to be an issue that is specific to the Luxe.  That said, I tapped and scrolled through many workouts trying to find the Get Active workout.  I want to see if I am having the same issue.  I am having trouble finding it.  Where is it on the app in the Workouts?  I remember seeing it before Coach ended and all the workouts were moved to the app.

[MaryBoomer66]

Thanks for moving my post to the Premium category.

On my app, "Get Active" appears below the heart rate and above the days of exercise for the week. I think the "Get Active" is one of the goals I chose when I first got the Premium trial - that might be why you aren't seeing it.

Thanks!

[LZeeW]

@MaryBoomer66  I am going to flag this to get a moderator to chime in.  It certainly seems like some things got changed around when Coach ended and all of the workouts went to the app.  I am thinking that since you can't access it and I can't find it, then it was removed as a workout.  I hope a moderator can answer.

[MaryBoomer66]

Thanks very much! If that's the case, it's fine, but it would great to know for sure!

[SilviaFitbit]

@LZeeW Thank you for the assistance provided on the thread. 

@MaryBoomer66 Hi there. Thanks for the detailed information shared and the troubleshooting performed. 

I was able to find the Get Active Guided Program in the Fitbit app. However, since you mentioned that you're getting an error message. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

[MaryBoomer66]

Thanks very much! I just spoke with a Fitbit representative. She is escalating the ticket to a higher level of support and they will follow up with me.

Best,
Mary

[SilviaFitbit]

@MaryBoomer66 Thank you for getting back. 

Glad to hear that you have been in touch with our Support team, they will continue the communication through email. 

See you around.