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Activities showing 0 minutes fat burn, etc but graph clearly shows activity in the zones.

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‎03-05-2022 08:06

‎03-05-2022 08:06

I am showing zero minutes in all zones despite the graph showing activity in all zones.  Anyone else having this issue.

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8 REPLIES 8

‎03-07-2022 13:29

‎03-07-2022 13:29

It might be useful to upload a screenshot to illustrate 🙂

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎03-07-2022 13:34 - edited ‎03-07-2022 13:34

In response to charleskn

‎03-07-2022 13:34 - edited ‎03-07-2022 13:34

irishgrl_0-1646688835081.png

One of many.  However, today's run shows normally

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‎03-07-2022 13:36

In response to irishgrl

‎03-07-2022 13:36

 

irishgrl_0-1646688966437.png

 

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‎03-07-2022 19:27

In response to irishgrl

‎03-07-2022 19:27

OK, that make sense. For those activities that do this, do you see the zone minutes detailed in the fitbit app, or does that also have zero minutes for each zone?

Have you tried turning on the zone notifications in your tracker to see if the tracker is registering the zones?

Look in your fitbit app under your settings, activity and wellness, heart health to view your zones. Does it show zone? Do you have a custom zone or max heart rate configured?

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

Best Answer

‎03-07-2022 20:34

In response to charleskn

‎03-07-2022 20:34

Same result in the fitbit app both for correct and incorrect.

I have custom zones.

I don't see a place for zone notifications but I do get them on my versa.

 

Just a thought, could this be related to swapping between a versa and a charge2?  Still seems wierd.  I will watch to see if it is related to the odd time I wear the charge.

 

 

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‎03-08-2022 05:00

In response to irishgrl

‎03-08-2022 05:00

I believe the zone notifications are on the tracker itself. Select the exercise, such as running, and before starting, swipe up to get to the zone notifications.

It might be worth trying to use the standard FB zones to see what happens.
I am not support, so I would definitely reach out to them if they don't comment soon.

You can see their posts and usernames on the community support boards.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

Best Answer

‎03-15-2022 13:44

In response to irishgrl

‎03-15-2022 13:44

I believe the zone notifications are on the tracker itself. Select the exercise, such as running, and before starting, swipe up to get to the zone notifications.

It might be worth trying to use the standard FB zones to see what happens.
I am not support, so I would definitely reach out to them if they don't comment soon.

You can see their posts and usernames on the community support boards.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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0 Votes

‎03-16-2022 07:40

In response to charleskn

‎03-16-2022 07:40

It was the charge as opposed to the versa.

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