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Activity History not showing steps

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‎01-06-2021 15:06

‎01-06-2021 15:06

The FitBit activity history in the dashboard is no longer uploading my steps from my app. The last entry in the history is 12/28 and I have been wearing my FitBit every day. I have logged out, logged in, deleted the app, reinstalled the app. It shows the daily steps at the top but it is not in my history. What is wrong?

Best Answer
3 REPLIES 3

‎01-07-2021 13:32

‎01-07-2021 13:32

Welcome to the Fitbit Community, @IreneD86.

 

Thanks for the details shared in your post and for already trying to solve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎08-25-2021 09:02

‎08-25-2021 09:02

Hi was there a solution to this? 

Best Answer

‎08-25-2021 17:37

In response to Bhav2

‎08-25-2021 17:37

Welcome to the Fitbit Community, @Bhav2.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer