03-18-2019 08:31
03-18-2019 08:31
My android app is updating with steps from my Versa but the web app is not reflecting any steps. The last successful update was last evening.
I have restarted my phone, logged in and out of the web app but no luck.
Any ideas?
Thanks
03-18-2019 10:17
03-18-2019 10:17
Some data, including steps, can show current data on phone, or other app, just from the bluetooth connection without having done a true sync. A sync moves the data from your phone to the main Fitbit database which is where the computer looks to get its data. So in your case, your Androlid app is getting steps directly from Versa via bluetooth, but they won't show up current on computer until the next sync.
The following link explains more about this:
Can I see real-time data in the Fitbit app?
03-18-2019 10:22
03-18-2019 10:22
That is the problem, it isn't syncing to the web app. It stopped last night around 9pm.
Anytime my phone syncs I can go to the web app and refresh and it shows the new total but not anymore.