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Can't setup Fitbit on new phone

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‎06-21-2018 11:52 - last edited on ‎06-24-2018 06:12 by Fitbit Moderator

‎06-21-2018 11:52 - last edited on ‎06-24-2018 06:12 by Fitbit Moderator

I bought a fitness HR tracker in February this year everything was working great until I crushed my cell phone.  Now I have my new cell phone added the fit bit app back on but my device model is not on it and I can not find it to set up my fit bit.  Please help?

 

 

Moderator edit: Clarified subject

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‎06-21-2018 13:48

‎06-21-2018 13:48

Hi, @DVunfit! You should be able to just log back in to your former account using the same email address you had set it up with previously and everything should already be set up. The tracker is associated with your account, not with a specific phone.

MakMak | Community Council

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‎06-24-2018 06:18

In response to MakMak

‎06-24-2018 06:18

Welcome to the Forums @DVunfit. Thanks for coming in to help @MakMak.

 

@DVunfit What phone are you using? Is it iOs, Android or Windows 10? Have you tried accessing your account like @MakMak mentioned?

 

Look forward to your reply. 

Lanuza | Community Moderator

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