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Dongle shows as unplugged

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‎06-19-2018 03:34 - last edited on ‎06-24-2018 06:02 by Fitbit Moderator

‎06-19-2018 03:34 - last edited on ‎06-24-2018 06:02 by Fitbit Moderator

I cannot get my fitbit to sync since when I right click on the fitbit icon that it is unplugged when it most certainly is not.  I have tried stopping and restarting the application and when that did not work I rebooted.  No luck.  Suggestions?  BTW I am using an Ultra -- old, I know but still humming along well.

 

 

Moderator edit: Clarified subject.

Lisa Marie
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3 REPLIES 3

‎06-19-2018 21:19 - edited ‎06-19-2018 21:20

‎06-19-2018 21:19 - edited ‎06-19-2018 21:20

Have you tried the dongle in a differerent USB port?

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Wendy | CA | Moto G6 Android

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‎06-24-2018 06:04

In response to WendyB

‎06-24-2018 06:04

Hello @Lisa_Marie and @WendyB.

 

In this case I'd go with what @WendyB mentioned, try using different USB ports, or different computers if you have the chance. Also, make sure that the USB port is not loose or that there isn't any dust around that could interfere with the connection.

 

Let us know if there is anything else we can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-24-2018 06:04

In response to WendyB

‎06-24-2018 06:04

Hello @Lisa_Marie and @WendyB.

 

In this case I'd go with what @WendyB mentioned, try using different USB ports, or different computers if you have the chance. Also, make sure that the USB port is not loose or that there isn't any dust around that could interfere with the connection.

 

Let us know if there is anything else we can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes