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Charge 2 - Mac book Air MacOS Sierra Ver. 10.12.6 not working

ANSWERED
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‎10-13-2017 14:03

‎10-13-2017 14:03

Hi,

 

I buy a charge 2 fitbit a few hours ago. I installed in my Huawei P9 lite and nothing (I checked in the webpage it says this device dont have support) . Then I tried with my mac book air and nothing... 

 

Help... 

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Accepted Solutions

‎10-22-2017 05:30

‎10-22-2017 05:30

Hey @al3jandradc.

 

Let me help you figure out what is happening, I'll need to ask you some questions:

  • Did you download the Fitbit Connect software from our website?
  • Do you get any error message? If so, what  does it say?
  • Could you describe the specific process that you're following on your computer?

Look forward to your reply and finding the best way to get this sorted out.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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3 REPLIES 3

‎10-22-2017 05:30

‎10-22-2017 05:30

Hey @al3jandradc.

 

Let me help you figure out what is happening, I'll need to ask you some questions:

  • Did you download the Fitbit Connect software from our website?
  • Do you get any error message? If so, what  does it say?
  • Could you describe the specific process that you're following on your computer?

Look forward to your reply and finding the best way to get this sorted out.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-22-2017 13:50

In response to LanuzaFitbit

‎10-22-2017 13:50

Hi, 

 

Yes I download the fitbit connect sftware from your website.

I turn on the bluetooth 

And nothing... 

 

But, guess what... I deleted everything, restart, re-install and its working now ... 

 

Thanks!

Best Answer

‎10-24-2017 09:00

In response to al3jandradc

‎10-24-2017 09:00

Hey @al3jandradc.

 

Glad to know that everything is in order now. It could've been that something was not installed or loaded up correctly and that was fixed when you deleted everything and started again.

 

If you have the time, perhaps you could visit one of our Discussion boards. Lots of different topics to talk about with other Community members. You might find it fun.

 

Hope to see you around. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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