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Chat Support Error and can edit the shipping info on my package?

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‎10-27-2021 15:56 - last edited on ‎10-28-2021 04:48 by Fitbit Moderator

‎10-27-2021 15:56 - last edited on ‎10-28-2021 04:48 by Fitbit Moderator

I am getting this error (check photo) when I try to get chat support.  (not my image)fitbit404.png 

 

 

Moderator edit: updated subject for clarity. 

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‎10-27-2021 16:59

‎10-27-2021 16:59

Hi @blacknblue  chat support is available when someone is there to help you. Might want to try again. Was there something the community could help you with?

Stepping in the U.S.A. since September 2013. Android 14

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5 REPLIES 5

‎10-27-2021 16:59

‎10-27-2021 16:59

Hi @blacknblue  chat support is available when someone is there to help you. Might want to try again. Was there something the community could help you with?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-27-2021 17:02

In response to Odyssey13

‎10-27-2021 17:02

Thanks, and no I was checking my warranty.  I was also curious on if I can edit the shipping info on my package?

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‎10-27-2021 17:35

In response to blacknblue

‎10-27-2021 17:35

@blacknblue not sure you can, but I'll ask a moderator to stop by to address that with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-27-2021 17:36

In response to Odyssey13

‎10-27-2021 17:36

Alright, thanks.

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‎10-28-2021 04:59

In response to blacknblue

‎10-28-2021 04:59

Thanks for getting back to us, for sharing the error you got when trying to get chat support and your shipping info inquiry @blacknblue.

 

I noticed that you were able to contact our Support Team already and that they have assisted you.

 

Thank you for your help @Odyssey13.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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