help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard is unpaired from my Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2017 09:53

‎10-06-2017 09:53

At the latest update, my dashboard on my Macbook Air lost contact with my fitbit. It says, "No Devices Paired." How can I re-pair it? The only thing I can see to do is click on "Have a new device to set up? Start here." But when I click there, it just downloads the fitbit connect app again (I've done it 4 times now). The connect app works and says it syncs, but when I click "Go to Dashboard," the dashboard has no information on it from the fitbit. What can I do? 

Best Answer
0 Votes
1 REPLY 1

‎10-06-2017 09:57

‎10-06-2017 09:57

Go to bluetooth settings on your mb first and "forget" your tracker, then turn off bluetooth. Reboot your macbook go back to preferences and turn on bluetooth, after a few moments your mb will "discover" your tracker. click to add and will auto setup for you...

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes