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Dashboard resting HR does not match Android phone app resting HR

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‎05-09-2017 14:47 - last edited on ‎01-04-2019 09:53 by Fitbit Moderator

‎05-09-2017 14:47 - last edited on ‎01-04-2019 09:53 by Fitbit Moderator

The dashboard presentation of resting heart rate is consistently 1 bpm higher than the android phone app.  I view the dashboard on a windows 10 computer and the android phone app is running on a Nexus 5x with Android 7.  Why are they not the same?  Obviously one of them is wrong.

 

 

Moderator edit: Clarified subject

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4 REPLIES 4

‎05-09-2017 16:34

‎05-09-2017 16:34

@OldBob3301, this has been ongoing for some time - see this thread, for example:

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Resting-Heart-Rate-discrepancy-Dashboard-vs-mob...

 

Mine does that most times, but I don't find 1 BPM enough to worry about.

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‎05-09-2017 17:21

In response to USAF-Larry

‎05-09-2017 17:21

You're right, it's nothing to worry about.  But, there is no reason for any discrepancy between two views of the same data in a digital world.  I'm increasingly annoyed at what I see as sloppy programming,
particularly if it has been known for some time.  BTW, I did try a search before starting a thread.

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‎05-21-2017 14:50

In response to OldBob3301

‎05-21-2017 14:50

Hello @OldBob3301!

 

Thanks for taking the time to share your thoughts on the matter. Please know that any and all comments are taken into consideration and that we're regularly looking to improve the Fitbit experience. 

 

Whenever we do get any news or updates on this situation we will be letting everyone know.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎12-28-2018 10:21

‎12-28-2018 10:21

I  don't usually use the web dashboard, but noticed this for the first time today.  I agree that the dashboard is GENERALLY higher than the android app, but it is not consistently higher.  Occasionally they agree....

 

As a software developer, this suggests to me that the issue may be that perhaps the android app is truncating "real" numbers (e.g. 64.6 to 64) whereas the dashboard may be rounding them (e.g. 64.6 to 65).

 

Irritating.

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