Data export isn't working

[ccbreck]

This is my 1st attempt to export data for my sleep (or anything). I only get "something went wrong" when I attempt this. I tried .csv and Excel. I found comments back in 2017 that this was a known issue and would be fixed. Really! Almost 4 years and still not fixed. I didn't do an exhaustive search so is there a fix or workaround for this? Fitbit is a big enough company to pay for this coding. Thx

Moderator Edit: Clarified subject

[cvc99]

I'm having the exact same issue - I was able to get an archive (as in 2017) but I haven't been able to find a fix or workaround otherwise.

[MDP]

The data export tool is not working today.  Has anyone else had the problem?

[Calista]

Yes, happening to me too.  I tried to export 'this month' 'body' from Fitbit website on Windows and I get message "Something went wrong!".  I opened a chat and they told me to clear cache, close browser and reboot.  I did all that and still have the same problem.  I tried to open another chat but it took too long so I came back to community to look for answers.

[MDP]

I have tried from Fitbit on Windows and from my Apple Ipad.  Keep getting the same message "Something went wrong!"  Fitibit you have a problem!

[Tonia]

Yes, it's been happening intermittently for about 2 weeks.  Now it's all the time.

I contacted Support yesterday, but they couldn't resolve the issue and had to send it to 2nd-level.  I haven't heard back yet.

[SteppingBooks]

I've been slowly noticing it get worse.  I thought it was just me for a bit.  I can't export anything now.  Same error, "Something went wrong".

[GeneOfSteel]

Same here. Haven't been able to export data since Tuesday 8/3

[TammyKinPA]

On 8/3/21 I was able to download my data for July in the .csv format, but not in .xls format.  I set a reminder for myself to try again in a few days.  Today I am unable to download in any format.  I just get the pink "Something went wrong!" banner every time.

[FransJ]

Same error message; both yesterday and today.

[LizzyFitbit]

Hi everyone and welcome to our new members.

Thanks for bringing this to our attention, and for every step tried prior to posting. Let me explain that our team is aware of this issue and they’re currently working to resolve it soon. In the meantime, I'd recommend downloading your Fitbit account archive data export which is still working. See this help article for further instructions.

I'm sorry for any inconvenience this has caused, and please know your feedback hasn't gone unnoticed and will be passed along to keep our team informed of this situation. Your patience is appreciated and once I have more details, I'll update this thread.

See you around.

[TammyKinPA]

Thanks for the update, Lizzy!  

[Calista]

It is working for me today.  Thanks to the team.

[JayCamp]

Not for me - 8-8-21 can't download  data "Something Weny Wrong"

[Baltoscott]

Not working for me either.  I did get one download of the past seven days,  But could not get the current month, prior month, or any custom (up to 30 days) date range.  Using Chrome on a Mac.  Haven't tried any other browsers yet.

[Calista]

I spoke too soon.  It is broken again.

[TammyKinPA]

@LizzyFitbit, any update on this?  Still unable to download.

[LizzyFitbit]

Hi everyone.

Thanks for your efforts and your continued feedback about this situation. Our team is still working on this situation to bring a solution as soon as possible. For the time being, please try downloading your Fitbit account archive data which is still working.

I truly appreciate your patience and while I don't have further details to share, please know your comments haven't gone unnoticed and I'll keep our team informed of the impact to you and other members. 

See you around.

[Gweilo]

Any update on this problem? The data export is not working for me this week....

[Harriew]

I have been using a Fitbit One for over 6 years now. In that time there have been a number of problems that have occurred with being able to download my data each week to keep in an Excel spreadsheet. Each time this has happened it has taken a ridiculous amount of time for a fix to be applied. Now, once again, this is happening. On top of that they no longer support the latest versions of the Macintosh operating systems so I am forced to keep one of my Macs running a really old operating system. This is all because their Dashboard does not seem to work with the newer releases of Bluetooth. It tells me to turn on Bluetooth when it is already on. I have a feeling that Fitbit does not have their own programming staff, or, if they do, it is not staffed with highly capable people. I was a computer programmer for a lat4e company for over 30 years and would never have allowed for errors to exist for such long periods of time. I might be able to update to a newer Fitbit device; but, all the newer devices are meant to be worn on you're wrist and I prefer having the device in my pants pocket. Looks like I will soon have to give up on Fitbit all together and that is a shame. Fitbit, get your act together and get some people that can maintain your software like it should be.