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Distance badge not received

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‎10-03-2019 06:27 - last edited on ‎10-06-2019 17:27 by Fitbit Moderator

‎10-03-2019 06:27 - last edited on ‎10-06-2019 17:27 by Fitbit Moderator

Hi there

I've calculated my total distance covered is over 21000km now and the final badge is at 20003km but I've not received it. I previously had a Zip but am now on a Blaze.. Any ideas? And also, on the dashboard I can't seem to find the section that shows my total all time distance covered... was this changed? If so, why!!! 

I need my last badge!! 

🙂

 

Moderator edit: Subject for clarity 

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‎10-06-2019 17:26

‎10-06-2019 17:26

Hi @bertieboyd90, welcome to the Community Forums, sorry for the delay in responding your post.

 

I appreciate the information and details that were shared in your post, I'm sorry to know that you didn't received the 20k distance badge. To better assist you with this, can you please let me know when this occurred and if you didn't logged any information for that day? If possible, please send me a screenshot of your badges and the distance for that day so we can move forward. You can refer to this post to attach an image into your post. 

 

Keep me posted and let me know if you have any additional questions.

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