06-20-2017 11:35 - last edited on 06-22-2017 08:18 by LanuzaFitbit
06-20-2017 11:35 - last edited on 06-22-2017 08:18 by LanuzaFitbit
At the end of my run today (after I stopped the run) I looked at my fitbit & it said I ran 3.14 miles. I get home & sync it to my computer to look at all the stats (distance, time, etc) on my dashboard, & the distance didn't show up. Everything except my distance is there. I can't figure out why it's missing or how to get it up on my dashboard. How can I fix this? I do not have a smart phone, I just run w/ my fitbit & ipod (for music). I've tried syncing my fitbit w/ my ipod, looks like it's synced, but nothing syncs with it.
Moderator edit: updated subject for clarity
06-22-2017 09:00
06-22-2017 09:00
Hello @myruns!
Thanks for bringing this to our attention. Our team is aware of the situation with the Distance. At this moment we do not have any updates on the matter, but we will be sure to let everyone know once we get any details.
Thanks for your patience and your understanding. Feel free to let me know if you have any questions.