Export data page says "Something Went Wrong"

[ChicknWhisperer]

I have been exporting my data every month, without issue, since December 26, 2022. I have a MD appointment coming up and tried to export my data....all I get is "Something Went Wrong!" Why has this stopped working and is it coming back? Is there a work around? My MD is expecting my food, weight and activity logs....what should/can I do?

Moderator Edit: Clarified subject

[Snowman2k]

Good to hear Charge 5 is also not working and even with Premium account, makes you wonder how wide spread "something went wrong" is and what support is actually doing

[LizzyFitbit · Accepted solution]

Hi everyone, and a warm welcome to our new members.

Thanks for keeping me posted and sharing the steps that you've tried. That's great news and I can confirm the Export Data is now working correctly. I appreciate your patience and rest assured we'll keep working to make Fitbit more useful for you.

@Garry56 About your other question, let me clarify you'll see SpO2 and heart rate data and when exporting a complete archive of your Fitbit account data. To learn more about it, see this help article. If you have Premium, you can always download your Wellness Report which provides you with more details and insights of your data.

[Snowman2k]

Thank you for the update, i have tested and yes it currently works again.

Now maybe Fitbit could finally have the steps on/off feature while driving become a feature, rather than a request for over 6 years from customers.

[Henryhomp]

Working for me just exported my activity data from last month ok 21/04/23

[BSTwxas]

Also working for me. Thank you for fixing it!

[DavidH85]

I also want to thank the devs and you Lizzy. Download is now working again 👍🏻

[Snowman2k]

I would also like to thank the software developers who fixed the other software developers bug they created..... what a way to stay in a role 😞

[LizzyFitbit]

Hi everyone!

You're welcome, and thanks to you for confirming the Export Data function is working well. Because this issue has been resolved, I'm going to close this thread from further comments. If you have another question, feel free to start a new thread in the Help Forums to receive help from the community members.

Once again, I appreciate your patience and hope you can keep crushing your goals!