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First Kms of an activity don't register correctly

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‎05-23-2018 17:46 - last edited on ‎05-24-2018 06:02 by Fitbit Moderator

‎05-23-2018 17:46 - last edited on ‎05-24-2018 06:02 by Fitbit Moderator

Lately the first few kms I walk do not register correctly. I walk nearly 1 1/2 kms and registers as 1. Seems to correct itself with later kms.

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎05-24-2018 06:19

‎05-24-2018 06:19

Welcome to the Forums @6021jwa! 

 

Thanks for bringing this up. I'd like to take a closer look at what is going on.

 

Could you be a bit more specific about what is happening? What do you mean that the first Kms are not being registered correctly? What Fitbit are you using? How are you tracking the activity?

 

Look forward to your reply so that I can better understand what is going on.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-25-2018 15:58

In response to LanuzaFitbit

‎05-25-2018 15:58

Thank you Tim. I think it's correcting itself so I'll keep an eye on it.

I have a charge 2 since last September - a gift for my 70th birthday. I am
very walking fit and want to keep it up.
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‎05-27-2018 09:54

In response to 6021jwa

‎05-27-2018 09:54

Hey @6021jwa

 

Thanks for letting me know it is working correctly now and for answering my questions.

 

I'd say that we keep an very close eye on it. If it begins acting up again, be sure to let us know. 

 

Feel free to reach out with any questions.

 

 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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