Fitbit Alta doesn't respond to taps

[maureen499]

I am having troubles with my fitbit Alta can anyone help me??

 I sync it 2 weeks ago,hoping my issues will be solved. but no avail.

not sure if its the battery or any other internal problems.

when I tapped it no signs of life, then I plugged it in and it shows the battery life is almost full, but nothing is showing on my fone in the App.

I contacted Fitbit Team for help for months now but no sign of it working.

Please help me....

Moderator edit: subject for clarity

[Julia_G]

Hi, @maureen499 , have you tried giving your Alta a restart?

Here are the instructions:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

It’s worth repeating this procedure a couple of times, as a single restart does not always do the trick.