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Fitbit dashboard

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‎03-04-2020 13:35

‎03-04-2020 13:35

I have a blank dashboard on my IPad and my data is not showing, I have tried rebooting it but didn't work. It has been this way since Saturday can someone please fix it for me?

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‎03-05-2020 07:58

In response to B3

‎03-05-2020 07:58

@B3  I wish I had an "I know this will work for you" answer for you, but I don't.  I looked at my dashboard on Safari on two iPads, different models.  My dashboard displayed correctly.  Did you log out of fitbit.com before restarting or did you just restart your iPad?  I don't know if that makes a difference, just tossing ideas out.  I have never had to do this, but some moderators have suggested clearing the cache on your iPad and see if this helps.  Here is a link from Apple Support. 

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎03-05-2020 05:12

‎03-05-2020 05:12

@B3   Can you please clarify something?  Are you looking at your dashboard with the iOS app on you iPad or are you looking at you web dashboard in Safari?

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-05-2020 05:43

In response to LZeeW

‎03-05-2020 05:43

Web dashboard on Safari.

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‎03-05-2020 07:58

In response to B3

‎03-05-2020 07:58

@B3  I wish I had an "I know this will work for you" answer for you, but I don't.  I looked at my dashboard on Safari on two iPads, different models.  My dashboard displayed correctly.  Did you log out of fitbit.com before restarting or did you just restart your iPad?  I don't know if that makes a difference, just tossing ideas out.  I have never had to do this, but some moderators have suggested clearing the cache on your iPad and see if this helps.  Here is a link from Apple Support. 

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes