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Fitbit dashboard

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‎03-04-2020 13:35

‎03-04-2020 13:35

I have a blank dashboard on my IPad and my data is not showing, I have tried rebooting it but didn't work. It has been this way since Saturday can someone please fix it for me?

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‎03-05-2020 07:58

In response to B3

‎03-05-2020 07:58

@B3  I wish I had an "I know this will work for you" answer for you, but I don't.  I looked at my dashboard on Safari on two iPads, different models.  My dashboard displayed correctly.  Did you log out of fitbit.com before restarting or did you just restart your iPad?  I don't know if that makes a difference, just tossing ideas out.  I have never had to do this, but some moderators have suggested clearing the cache on your iPad and see if this helps.  Here is a link from Apple Support. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎03-05-2020 05:12

‎03-05-2020 05:12

@B3   Can you please clarify something?  Are you looking at your dashboard with the iOS app on you iPad or are you looking at you web dashboard in Safari?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-05-2020 05:43

In response to LZeeW

‎03-05-2020 05:43

Web dashboard on Safari.

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‎03-05-2020 07:58

In response to B3

‎03-05-2020 07:58

@B3  I wish I had an "I know this will work for you" answer for you, but I don't.  I looked at my dashboard on Safari on two iPads, different models.  My dashboard displayed correctly.  Did you log out of fitbit.com before restarting or did you just restart your iPad?  I don't know if that makes a difference, just tossing ideas out.  I have never had to do this, but some moderators have suggested clearing the cache on your iPad and see if this helps.  Here is a link from Apple Support. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes