Gps tracked exercise details not loaded, getting 504

[Falcon11]

Recent (last 3 months) gps tracked exercise details are not loaded in dashboard, I am getting 504 with x-gateway-error: BACKEND_RESPONSE_TIMEOUT. I can see it only on preview.

In mobile app the map details of the gps tracked exercises are not loaded too. The older ones are visible.

Can you please check what is the problem? It is quite frustrating when you track your hike all day, the data is synced but you can't see it displayed...

[LanuzaFitbit]

Welcome to the Forums @Falcon11.

Thanks for bringing this up.

I'd like to let you know that our team is aware of the situation. It is being looked into and as soon as we have any news, we'll be sure to let everyone know and post about it in here. 

Thanks for your understanding. Let me know if you have any further questions.

[Falcon11]

Hello

Any news on this? I noticed that the new hikes I logged work ok, but I still can't get to the older ones, the error is still there.

[Lestie]

I agree.  I logged 12,092 steps on my fitbit charge 2 today.  I have it on my phone and my fitbit, but it won't sync on my laptop.  Everything else syncs, but not the activities.  What's going on??

[LanuzaFitbit]

Hello @Lestie and @Falcon11.

At this moment we do not have any updates on the matter. I'll keep my eyes open for any news or updates and a soon as I get anything I'll be sure to let everyone know.

Feel free to reach out with any further questions.

[Falcon11]

Hello

Any news on this? I'm waiting half a year to view my hikes, that's insane...