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Help! My account has been hacked.

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‎12-29-2018 21:57

‎12-29-2018 21:57

I just tried to check my stats on my app, and I had been logged out. I tried to log back in multiple times and it kept saying it was wrong. I clicked “reset password” and it said “if an account exists with that email, we will send you instructions on how to change your password.” So I just checked my email and it said someone has changed my email. “Jem Johnson”. I have no idea how to get my account back. Please help. 

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‎12-29-2018 22:00

‎12-29-2018 22:00

I just tried to check my stats on my app, and I had been logged out. I tried to log back in multiple times and it kept saying it was wrong. I clicked “reset password” and it said “if an account exists with that email, we will send you instructions on how to change your password.” So I just checked my email and it said someone has changed my email. “Jem Johnson”. I have no idea how to get my account back. Please help. 

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‎12-29-2018 23:23

‎12-29-2018 23:23

Hi @shayleelane

 

There is an article you may wish to read on this - click - which will explain a bit more.

 

Get with a customer service rep and they will assign you a case number.

 

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-08-2019 03:58

In response to Odyssey13

‎01-08-2019 03:58

Welcome to the Forums @shayleelane. Thanks for being around to help @Odyssey13.

 

I apologize for the delay in my response. 

 

@shayleelane I will be sending you a direct message asking for some information so that we can assist you with this situation. 

 

Let me know if you have any  questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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