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How to I connect my Fitbit to my home wifi?

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‎08-08-2020 03:01 - last edited on ‎08-08-2020 17:59 by Fitbit Moderator

‎08-08-2020 03:01 - last edited on ‎08-08-2020 17:59 by Fitbit Moderator

My fitbit seems to use mobile data even when I'm at home when I would have expected it to be connected to my home wifi.  Any suggestions please?

 

Moderator Edit: Clarified subject

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‎08-08-2020 09:53

In response to MrMarv

‎08-08-2020 09:53

Thank you. That was how I thought it worked, but my fitbit app has been using a lot of mobile data, which prompted me to try and find out why. If I turn off ‘mobile data’ on my phone and then try to get info from my fitbit app – everything is blank and it says ‘no wifi’, even though my phone IS connected to my home wifi. I’m not very IT savvy – and I can’t understand why my fitbit app uses only mobile data and not my wifi.

Sent from Mail for Windows 10

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‎08-08-2020 08:17

‎08-08-2020 08:17

@HelenRB -

 

Your device does not use mobile data directly. It communicates to the FitBit servers via your phone's FitBit app using your phone as its communication proxy. If your phone is connected to your wi-fi, you're covered.

 

Away from your home's wi-fi network your phone's cellular network (3G/4G/5G/etc) will be used unless, of course, you decide to turn that functionality off.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.6) - FitBit app 3.87 - MacBook Air (macOS Catalina)
Best Answer

‎08-08-2020 09:53

In response to MrMarv

‎08-08-2020 09:53

Thank you. That was how I thought it worked, but my fitbit app has been using a lot of mobile data, which prompted me to try and find out why. If I turn off ‘mobile data’ on my phone and then try to get info from my fitbit app – everything is blank and it says ‘no wifi’, even though my phone IS connected to my home wifi. I’m not very IT savvy – and I can’t understand why my fitbit app uses only mobile data and not my wifi.

Sent from Mail for Windows 10
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‎08-09-2020 05:45

In response to HelenRB

‎08-09-2020 05:45

Up-date:  Problem now sorted. Although my phone settings were telling me that 'wifi was on' , when I clicked on to it I was not actually connected to my home system.  I've now 'connected' and the problem is solved.  You learn something every day!  Thank you for your help.

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