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IP address has been banned

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‎04-15-2020 21:48 - last edited on ‎04-16-2020 10:39 by Fitbit Moderator

‎04-15-2020 21:48 - last edited on ‎04-16-2020 10:39 by Fitbit Moderator

since two days ago I was logged out of my account in my Android device and when I try to log in  I get a message that the password is invalid  and when I try to use the "forgot password" I get a message that the Network operation failed.  Fitbit.com is unavailable. Please try later.  and then if I try to go to Fitbit.com I get an error message saying that the owner of the website has banned my IP address.

 

same thing happened to my daughter's account!!!  I can't log in!! please help cause I can't get my info.

please respond to my email sice I cannot get thru your side via your site or the app.

thanks

 

Moderator edit: Removed personal info

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‎04-16-2020 10:45 - edited ‎04-16-2020 10:46

‎04-16-2020 10:45 - edited ‎04-16-2020 10:46

@Icelis It's nice to see you on the Community. 

 

Thanks for taking the time to share what you're experiencing when visiting the Fitbit.com Dashboard. 

 

I've taken the liberty to share your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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