help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate heart rate

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2017 11:01

‎09-20-2017 11:01

The problem that I'm having with my Fitbit is that while exercising the heart rate is wrong. For instance, if I am walking on the treadmill at say 2 mph and then increase to 4 mph, the heart rate decreases instead of increasing. If I check my heart rate on the treadmill, there is at least a 10 point difference. What is causing this? 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-20-2017 12:18

‎09-20-2017 12:18

@Onyx65  You might need to change the position of your tracker on your wrist.  Several trackers measure heart rate.  Generally, a wrist tracker is worn one finger width from the bony point on your wrist for regular wear.  It is recommended that you wear it three finger widths while exercising.  Not too loose and definitely not too tight.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
2 REPLIES 2

‎09-20-2017 12:18

‎09-20-2017 12:18

@Onyx65  You might need to change the position of your tracker on your wrist.  Several trackers measure heart rate.  Generally, a wrist tracker is worn one finger width from the bony point on your wrist for regular wear.  It is recommended that you wear it three finger widths while exercising.  Not too loose and definitely not too tight.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-20-2017 15:55

In response to LZeeW

‎09-20-2017 15:55

Thank you, I will definitely try this in the morning.

Best Answer
0 Votes