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Incorrect Nutrition information

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‎06-03-2018 12:29

‎06-03-2018 12:29

I've come across an item in the food database that's completely off, but I don't see any option to edit/report it.

 

Here's the data shown on fitbit right now:

IMG_2667.png

 

 

Here's the correct data from the container, which even clarifies "99kcal per container":

IMG_2664.jpg

 

IMG_2668.jpg

 

 

 

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‎06-04-2018 05:30

‎06-04-2018 05:30

Hello @SunsetRunner.

 

Thanks for bringing this up.

 

I'll be passing this information on to the team. Thanks for taking the time to share your feedback with us.

 

We're always looking for ways to improve the overall Fibit experience and take into consideration all comments.

 

In the meantime, you could log a custom food and edit it to match those nutritional values.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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4 REPLIES 4

‎06-04-2018 05:30

‎06-04-2018 05:30

Hello @SunsetRunner.

 

Thanks for bringing this up.

 

I'll be passing this information on to the team. Thanks for taking the time to share your feedback with us.

 

We're always looking for ways to improve the overall Fibit experience and take into consideration all comments.

 

In the meantime, you could log a custom food and edit it to match those nutritional values.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-04-2018 10:32

In response to LanuzaFitbit

‎06-04-2018 10:32

Is there actually any way to report these mistakes, or do we just need to go through these forums?
Thanks!

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‎06-05-2018 09:23

In response to SunsetRunner

‎06-05-2018 09:23

Hey @SunsetRunner.

 

Posting about them in here would be the best way to go about it. You can also talk to our support team about it.

 

Let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-28-2020 15:28

In response to LanuzaFitbit

‎06-28-2020 15:28

For probably half of all the food labels I scan, Fitbit then has incorrect nutrition info for them.  Today I scanned 6 different foods, and 3 of them had incorrect info, for calories, protein, fiber, carbs, etc.  I'm not correcting all the mistakes, which would require a manual "custom" entry.  What's the point of scanning the barcode if half the info is wrong?  I don't know why Fitbit's label info is so off, but it is consistent.  If Fitbit is unwilling or unable to get the nutrition info correct, then maybe we should use a different app that logs correct info ...?

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