@adwsimpson Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Alata HR isn't syncing with your phone or computer. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional instructions including tips for computer here.
Let me know how it goes!
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