help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No internet connection found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2018 00:05

‎03-12-2018 00:05

I've downloaded Fitbit app to macOS 10.13.2 but app says "no internet connection found" despite fact that I'm connected to the web.

 

I've searched Fitbit community forums and see a number of people with same problem but fitbit solution is for Windows machine only, so solution fo Mac?

Best Answer
0 Votes
1 REPLY 1

‎03-13-2018 06:37

‎03-13-2018 06:37

Welcome to the Forums @Conbar777! 

 

That sounds very bothersome. 

 

At the moment we do not have any updates on the matter. Whenever we have any news on the matter we'll be sure to let everyone know. 

 

For the time being, like you mentioned, please try to use a different device in order to get your Fitbit to sync. Another computer or some mobile device.

 

If you have any questions, please let me know.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes