Not Receiving Weekly Reports

[CarlosCFitbit]

Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.

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Fitbit Update 5/8/18 -  Our team has been working on a fix and we expect all of you to receive your weekly report for this week by next Monday or Tuesday. I appreciate your patience during this outage and apologize for any inconvenience this has caused. 

In the meantime, you can check your weekly steps/distance/calories burned stats on the Fitbit web dashboard.  

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Fitbit Update 5/2/18 - Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.  

[Bookenz]

Any update? It looks like this week's hasn't gone out either...

[Lorried]

Still did not get April 23-29 2018. Really disappointed in Fitbit and customer service.  I had one of my best weeks.  Won a workweek hustle and to top it off I lost over 4lbs in one week.  I rely on my report every week since I email it to my Personal trainer.  

So sad that they (Fitbit) don’t seem to care about us!!! 

[Lorried]

I normally get my report late

afternoon on mondays.  I hope we get them

this week.  I wonder how many others did not get there the last week of April??? 

[Frogby]

Hi,

hope you got your syncing problem fixed.  I had a similar problem to fix it I ... removed my FitBit (Charge2) from the app (on my iPad AND on my iPhone)

then deleted it from the Bluetooth devices on both iPad and iPhone

then reboot iPhone & iPad

then re-installed it on the App.

Hooe this helps

F

[Lorried]

I don’t think it’s a syncing problem.  I’m not getting my weekly report emailed to me.  No one at Fitbit seems to know what they are doing?!!?

[Iguazu]

I haven't had a weekly report since April 22. Hope they start again soon.

[pmorena]

Looks like no Weekly Report once again.

[Timmihalik]

Weekly Fitness Reports still not working. My last received report was Monday April 23, 2018. I have spoken to Fitbit twice since the 23rd. There is No time frame as to when this problem will be resolved.

As of 5/7/18, there appears to be No Update... I'm hoping that all data will be recovered when this problem is addressed.

According to info on the Fitbit website, this problem ( or very similar) ocured back in Nov or December 2017. Why cant the User Community be Updated as to the Engineers progress on this issue ???

Thank you,

Tim Mihalik

[olivia010]

Ok so it's not just me. I normally receive mine around 4pm on mondays and my last email was 4/23 as well. I wonder if it has something to do with the launch of the new Privacy Policy and Terms of Service.

[Lorried]

So frustrating!!! 

[pmorena]

So disappointed..

[Lorried]

Week 2 and still no communication from fibit tech on when this will be resolved.  

DID YOU RECIEVE YOUR WEEKLY PROGRESS REPORT???? I haven’t in 2 weeks   My inquiring mind would like to know. 

More people just don’t care if they don’t get them???  

[civicteacher]

I have not received a weekly progress report since 4/23/2018

[civicteacher]

I sync just fine.  That is not the problem

[SunsetRunner]

Hello,

Did not receive progress reports for the last two weeks.  What to do?

[WendyB]

Please follow this thread for an update

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Not-Receiving-Weekly-Reports/td-p/2687171

[SunsetRunner]

Thank you for the information!

[HIllybean]

I complained about this last week and now it is week two without a report. So aggravating. Sorry you didn’t get to enjoy seeing all of your great work written up. It definitely makes Fitbit way less appealing.

[HIllybean]

Thanks for updating us. I wish Fitbit support would update us since that is their job and not ours! I, too, am going on a second week of not receiving my progress report. I did not get anywhere with the service rep when I called. She was just reading from a script and gave no real answers.

[Lorried]

It brings tears to my eyes!! That I did not get to share my week with anyone!!! Shame on all those at Fitbit. Apple Watch is looking more and more appealing and east they have good customer service!!!