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Not synching

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‎07-14-2017 19:10

‎07-14-2017 19:10

Once again my fitbit one hasn't synched to my laptop all day, last time was 10 pm last night. Have over 11,000 steps today but it only shows on the device itself. Very frustrating.

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‎07-14-2017 23:40

‎07-14-2017 23:40

I would try restarting your laptop and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer

‎07-16-2017 11:00

In response to SteveH

‎07-16-2017 11:00

Hey @CarolMS! 

 

I see that @SteveH provided you with some links that could definitely help you. If you did find that post useful, I'd recommend that you click on the 'Accept as Solution' button below the post. That way, other users with the same issue can have an easier time finding the answer they need.

 

Feel free to let us know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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