RESOLVED: Cannot View All Activity Group Content

[CarlosCFitbit]

Fitbit Update 03/20/2018-- Our engineers have implemented a fix in the latest site release. You should now be able to views topic posts, replies and submit replies. If you still cannot view or send replies in your activity group, let us know. 

As for last 7-day and previous months leaderboards, you might still experience problems viewing them. Our team is still looking into the leaderboards issue and I'll update when I receive new info. 

Thanks again to all of you for baring with us.

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Fitbit Update 03/16/2018-- Apologies for the delay in resolving the remaining issues with Activity Groups. It's been about 2 months since the activity groups outage occurred and I definitely understand your concerns about the length of time it's taken to get this issue resolved.

On the positive side, our engineers have a fix in place to resolve the inability to view/respond to topic discussions. However, they still have a few tasks to complete in order to successfully include the fix in the next site release. 

As for the issue with the inability to view 7-day/previous month leaderboards, our engineers are still investigating it. I'll update you with any relevant updates when I get them. Thanks for your continued patience.   

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Fitbit Update 03/7/2018-- I wanted to check in here and reassure you that I've have passed along the all the feedback provided in this thread to our engineers. They're aware of the inability to views posts and leaderboards (7-day and previous month) and are still in the process of working on a fix.

Please note that these issues are not happening to all activity groups. Unfortunately, only some of activity groups are experiencing this and were still determining the root cause. Our apologies for the time it's taking to get the issues resolved. I know how important activity groups are to you and sincerely empathize with all those effected. I'll continue to keep everyone in the loop with the latest.

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Fitbit Update 03/3/2018--

Thanks for continuing to share your experience with Activity Groups. I've identified the following issues from the feedback provided over the last several days: 

• Previous month and past 7 day leaderboards are not viewable. 
• New topics can be created but posts cannot be submitted or viewed after clicking on a previous topic
• Private messages cannot be sent

I've created a ticket for this one and have included your feedback along to engineering to investigate. I'll update you all when I hear an update. I really appreciate your patience as our team looks into this. 

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Fitbit Update 02/21/2018-- I have some good news to share, our engineering team pushed out a site release at 11:11 am (PST) that should resolve the issue. I see that some of you have reported that all Activity Group content is now viewable. I've also tested some activity group pages and posts and can confirm that I can see all content. 

Please let me know your experience after the site release. I'm hoping to continue hearing positive feedback. 

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Fitbit Update 02/17/2018--  I understand that patience might be wearing thin and sincerely sympathize with all of your concerns. I want to let you know that I've been in contact with the team, letting them know the importance of activity groups to our customers. Rest assured, our engineering team is continuing to work on getting a fix pushed out as soon as they can. Thanks again for your reports and I'll update the thread when I hear something new.

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Fitbit Update 02/14/2018-- Thanks for your continued feedback. I wanted to jump in to let you know that our engineering team is working to get the fix released ASAP. I'll continue to monitor and keep you all updated. I appreciate your continued patience.

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Fitbit Update 02/9/2018--  Our engineering team has identified the root cause and will be releasing a fix soon. I appreciate all of you for chiming in and providing your feedback on this thread. I've removed my mention of using Firefox as a possible solution since no one found success doing so. When I hear an update from our engineers, I'll definitely update this thread. Thanks for your patience.    

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Fitbit Update 02/6/2018 -- Our team is aware of an issue where users cannot view all activity group page content when accessing a group and topic posts on Chrome, Safari, Firefox and Internet Explorer.

Our engineering team is aware of the issue and is currently investigating. I'll have updates to share with everyone as soon as I hear some news. Thanks for your patience and for taking the time to report this issue. Stay tuned!

[Jan2512]

I am in an activity group where we undertake daily challenges. I have tried to view topics within the activity group but I just get a blank screen. I was able to add a topic stating the problem I was having which worked but I could not open it once I had submitted it.

Is anyone else experiencing this problem?

 Moderator edit: format

[Glenda]

In the group 65 AND FIT   all of our forums have suddenly become inoperable.  How can we get help?

[WendyB]

Try clearing your cache

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

[LAP7071]

Yes, many people in my group have been having the same issue since yesterday.  Clearing cache and cookies hasn't helped.

[Jan2512]

Thanks for the suggestion.  I tried this but it still doesn't let me access any topics.

[Colinm39]

This is a known issue and Fitbit Support have reported back to me that they are aware of it, working on it....

But, no estimated time of a fix...I reported it 2days ago...

[Jan2512]

Thanks Colin, I also emailed Fitbit but as yet have not received a response.  I'll just have to sit tight & wait and see if they do manage to fix it.

[Vincenza]

What has happened to the activity groups?  From approx beginning of Feb 2018 we can no longer access any of the comments that have been made under the topic headings. Is this a technical glitch or are these groups being phased out? The groups are the source of a huge amount of inspiration and support to many people particularly the one I belong to. People contribute on a daily basis and have made friends over the years. I think a great deal of enthusiastic Fitbitters will be very saddened and disappointed to see the end of them and this part of the whole Fitbit experience. Hopefully, it is only a technical glitch and will be fixed soon. 

[genome]

Hah, I thought it was my popup blocker doing this.

[Vincenza]

No. Unfortunately it’s happened to a lot of us. A few members of my group are communicating by email, but sadly this is not possible with everyone. No one can find out what’s going on. Is it a technical glitch or not? Someone at Fitbit must know. I can’t believe they don’t.  I wish we could be given a straight answer. 

[PaulSask]

It's happening to my group too. Right around the time you've described. I can leave a new post but it appears nobody can read them.

[Vincenza]

Same here. It all looks normal until you press on a topic to read it. Then nothing happens.

I suppose, if enough people comment here, it might just coax a response out of Fitbit. I do think we deserve to be told what’s going on. 

[PaulSask]

I'm chatting with a tech now...

Charlie: Hi Paul, My name is Charlie. How can I help you?

Me: The group forum does not let members read or respond to messages

Me: I thought it was me but I see more people are having the issue on the main forum

Charlie: I'll be happy to assist you regarding the issue regarding the forum.

Me: your happiness pleases me

Charlie: Just to confirm this issue is with the community at https://community.fitbit.com/ ?

Me: checking...

Charlie: I'll be here.

Me: no not the main forum

Me: https://www.fitbit.com/forums/forum/4CXPZBJPYHMTZ

Me: try this one

Charlie: Let me check, please.

Me: I can see the topics but not the posts within

Charlie: I see. I am checking what is happening.

Charlie: Paul, I am still checking. In the meantime, can you let me know if you have tried with a different browser?

Charlie: Also, if the cache and cookies are cleaned?

Me: I've tried on Chrome, Internet explorer, my phone and Edge

Charlie: Thank you for confirming this to me.

Me: On chrome, I've tried every which way but Sunday

Me: Cookies, no cookies, cache clearing, logged in, as a guest, in a box , and with a fox. Nothing works.

Charlie: Thank you for all this details and for trying some troubleshooting steps.

Charlie: Allow me two more minutes, please.

Me: If you fix it in two minutes, I'll be shocked.

Charlie: I am checking the system and all my tools to see what is happening.

Charlie: I will try to do this as fast as possible.

[Vincenza]

Keep going PaulSask … you’re doing well…

[PaulSask]

In a nutshell  -  There is a problem worthy of escalation, they're working on it, and maybe they'll let us all know when it's fixed.

Here's the end of it:  

Charlie: Paul, can you please confirm to me the email associated to your Fitbit account?

Me: #######@#####.com

Charlie: Thank you. Paul, after this chat you will receive a survey to rank my service. I am doing the best I can. Allow me another minute.

Me: I will definitely fill out the survey, win or lose.

Charlie: Thanks. Paul, since this issue is very unusual, I will proceed to escalate this case to a higher department. They will investigate with their tools better what is happening.

Charlie: They will contact you via email.

Charlie: I am leaving all the notes of what you have done so far and that nothing have worked.

Me: Awesome! Thanks. If and when the issue is fixed, there is a main forum topic that also addresses it: https://community.fitbit.com/t5/Get-Moving/Groups/td-p/2505737/jump-to/first-unread-message

Me: It will probably win fitbit some points if they have a representative let the community know what the problem was and why it lasted so long.

Charlie: Thank you very much for all this details. I am adding all this details.

Me: Thanks again. Goodbye

Charlie: You are more than welcome Paul. thank you for chatting with me.

[genome]

Hmmm, I'm in two groups, one of which is Paul's.  When I click on either one of them, a blank screen pops up so the problem is getting worse, not better.

[Vincenza]

I know. That happened to me earlier, but now I’ve got the “front page” back with the leaderboard and topic headings. I’m trying to get the rest of my group over to here, but communications are a little difficult! Please, please Fitbit. Let us know what’s going on. I can’t believe you don’t know. It’s just not fair on us at all. 

[aliendancer]

I have tried to display info in both FireFox and Internet Explorer neither works.

[Jan2512]

Is anything being done about this issue or is it a sign that the Fitbit web site is on the way out.  I know this is a widespread problem and it has got worse.  Until today I was at least able to see the groups I am involved with and where I stand on the leader board - now I just getting a blank screen.

I am losing faith in Fitbit.  I have emailed support but they gave me no real help.  I contacted live chat and the operator told me that she hadn't heard of the problem and it must very rare.  I explained that it was a widespread issue and she said she would refer my concerns to a technical specialist.  So far no response.

Is there a way of starting a private group through the app, at the moment I can still use this.