tracking your steps when fitbit is charging

[Jaycee1652]

I am sorry I am sneaking in here. Thi is my first time and I do not see how to ask a question. My question is: I did 14,000 steps which included 3 two hour dance classes. Why does my dashboard say I have 0 activity? I logged all 3 sets.

Thank you & sorry for the intrusion. I have a Jawbone Up. I charged it while on the computer. It charged completely in about 30 minutes. I tried to remember to charge it often so it never died on me

[Dominique · Accepted solution]

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@Jaycee1652 wrote:

I am sorry I am sneaking in here. Thi is my first time and I do not see how to ask a question. My question is: I did 14,000 steps which included 3 two hour dance classes. Why does my dashboard say I have 0 activity? I logged all 3 sets.

Thank you & sorry for the intrusion. I have a Jawbone Up. I charged it while on the computer. It charged completely in about 30 minutes. I tried to remember to charge it often so it never died on me

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Regarding asking a question: it’s a good idea to mention which Fitbit tracker you are using and to start a new thread on the relevant (tracker-specific) help forum.

Regarding your Jawbone Up: it’s not a Fitbit product. Based on your profile, you must have been using a Fitbit tracker since December 27, 2015, so ask questions about it here (on the relevant forum) and ask Jawbone-related questions in the Jawbone community (if there is such a thing).

[Dominique · Accepted solution]

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@Jaycee1652 wrote:

I am sorry I am sneaking in here. Thi is my first time and I do not see how to ask a question.

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@Jaycee1652: To ask a question starting a new discussion, select the relevant forum (for instance, the Charge forum),  then click on New Topic:

[zolliszo]

  If you click on any ongoing string there will be an icon at the top left to start a new topic; don't feel bad took me forever to find.

[Jaycee1652]

Thank you Dominique. That was very helpful. 

Moderator edit: personal info removed