07-10-2018 01:34 - last edited on 07-19-2018 08:56 by FerdinandFitbit
07-10-2018 01:34 - last edited on 07-19-2018 08:56 by FerdinandFitbit
Why have my weekly stats suddenly started showing several days with zero activity, usually weekend days?
Moderator edit: Updated subject for clarity
07-16-2018 09:04 - edited 07-16-2018 09:07
07-16-2018 09:04 - edited 07-16-2018 09:07
Hey there @LouiseinLondon. Good to see you in the Community Forums! 🙂
I'm sorry you're having problems with your weekly report showing some days with zero activity 😕
Something to keep in mind that is very important is to make sure to sync your tracker constantly. If you don't sync your tracker on weekends, by the time you get your weekly report, most likely, it will show those days with no activity at all.
If you think this is not the problem, please, let me know so that we can take a deeper look!
PS. I'm moving your post to the Fitbit.com Dashboard board for categorization purposes.
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07-19-2018 06:39
07-19-2018 06:39
I am having the same problem. For example, on Tuesday I meet my step and activity goal, and the same on Wednesday. But the weekly exercise tracker shows all activity for Tuesday, but zero activity on the chart for Wednesday. And I do sync pretty much once an hour.
07-19-2018 06:49
07-19-2018 06:49
Hi there @bcar. Good to see you in the Fitbit Community Forums! 🙂
I'm sorry you're also having problems with this. Now, I'd like to make sure, is this something you're seeing in the weekly report you receive to your email or is it directly on your Dashboard? Is this on your computer or on the Fitbit app?
Is there a chance you can send me a screenshot of how it looks like?
I'll be looking forward for your reply!
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07-19-2018 07:27
07-19-2018 07:27
Hi- thanks for the response!
This is happening on the dashboard on my app on iPhone. I can make some screenshots, but to where do I send them?
07-19-2018 08:43
07-19-2018 08:43
07-19-2018 09:14
07-19-2018 09:14
Thanks a lot for the feedback @LouiseinLondon @bcar. Now, I'm just trying to understand where is it that the problem is located. Are you referring to the Activity tile where it shows which days you have been active and there's a little man running?
@bcar, you can do this by replying from the Community directly, not from your email. You will see options at the top of the text field where you can attach a picture. It should look like the screenshot below:
I'll be looking forward for your replies!
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07-19-2018 10:20 - last edited on 07-22-2018 06:54 by FerdinandFitbit
07-19-2018 10:20 - last edited on 07-22-2018 06:54 by FerdinandFitbit
" Are you referring to the Activity tile where it shows which days you have been active and there's a little man running?" -- Yes, but also in the graphs that you get when you click on that tile.
I have tried to attach screenshots here on my PC, but when I click n the camera icon, I get a dialogue box that is titled "Insert/Edit image", but i cannot manage upload the images from my desktop. In the box for Source, I can't seem to insert any sort of picture file. I have tried this action several times in both Chrome and Internet Explorer.
I also tried to do it via my iphone browser,as it appears in your example image. I get the same dialgue bix as beforebut no way to actually attach the pic. This is pretty frustrating, on top of the original complaint of the tile not working....
Moderator edit: Merged replies
07-19-2018 10:53
07-19-2018 10:53
07-21-2018 04:33
07-21-2018 04:33
Same issue - appears there are a few of us with this issue!
07-21-2018 04:58
07-21-2018 04:58
07-22-2018 06:58
07-22-2018 06:58
Hey guys @LouiseinLondon @Andramara @bcar, thanks for getting back and sharing your feedback with me and great to see you around too!
Now, I'd like to know if you have by any chance tried to log out of the app and log back in and see if that makes any difference. It may not resolve the issue of exercise for previous days not showing up but it should prevent this from happening in the future. Also, have you checked your dashboard on your computer to see if the exercises probably show up there?
Please, let me know if logging out and back helps or not. I'll be looking forward for your reply!
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07-22-2018 16:32
07-22-2018 16:32
07-24-2018 07:22
07-24-2018 07:22
Thanks for letting me know @Andramara! 🙂
I'm very sorry to hear that this is still happening 😕 I'll see if there's anything else that could be going on and if I have any update I'll be sure to let you guys know. Also if you notice anything different or if the issue seems to sort itself out, let me know!
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07-24-2018 07:59
07-24-2018 07:59
07-24-2018 08:12
07-24-2018 08:12
Thanks for getting back @bcar and don't worry! I just needed them because I was unsure of what the issue was but now I know what is going.
As soon as I get any update, I'll let you know and please, keep reporting if you see anything else!
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07-31-2018 19:11
07-31-2018 19:11
I’m having the exact same issue. Please let us know the status of the resolution.
Very frustrating!
08-01-2018 06:30
08-01-2018 06:30
I have the same and it started last week. I link my activity from the Strava app as I track all my work out cycle rides and walks. when I log as a walk the activity and calories are logged correctly then both values are removed shortly after from the dashboard. Although they are in the exercise section with the heartrate, the calories change from actual variance over the exercise to and averaged out calories per minute so it becomes a straight line graph
So I lose on average 350 calories and 1 hour of active minutes
I also had the problem of not being able to log food but this is now sorted with the last update.
As you say frustrating
Having said all that, fitbit has been a great help to lose 14 lbs since mid June as I can track what exercise I have to do compared to my food intake
08-01-2018 12:55
08-01-2018 12:55
I was wondering whether there has been a resolution to the missing data problem. I, too, beginning a couple of days ago, am showing no exercise at all. My goals haven't changed, my activity level hasn't changed, but after four active weeks, suddenly nothing for exercise.
Any fixes on the horizon?
I appreciate your help.
Marilyn M.
08-03-2018 05:29
08-03-2018 05:29
Welcome to the Forums @Pandamm, @Jim-In-Cheshire and @Halfcrazymama!
At this time we do not have any news or updates on the matter, but we'll be sure to let everyone know as soon as we do.
We truly appreciate your patience and understanding through this situation.
Feel free to let me know if there is anything else I can help you with.