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Steps & Activity data lost

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‎03-04-2020 12:53

‎03-04-2020 12:53

I am using an android device for the app and all updates for this are run regularly and automatically, yet my steps and activity that interface from my tracker through the day (with no issue) onto the app seem to wipe in full from the app overnight. I re-sync the device to see if the lost data returns but it does not and all steps and activity details are gone. Is anyone else experiencing this?

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‎03-05-2020 16:24

‎03-05-2020 16:24

@AKM998 Welcome to the Community. Thanks for letting me know that you're using an Android device with your Fitbit. 

 

I appreciate the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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