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The main tile for steps never loads, justs spins

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‎10-05-2019 10:12

‎10-05-2019 10:12

Its been this way for many months.. Its annoying and I am surprised its like this. I thought it was my computer but I have a new computer now so I know its not that, and flash isn't blocked or Java.

 

I know I can find the step graph. I would like it to work or be able to remove it as my computer is wasting itself trying to load it.

 

On a similar note... it would be nice if you could access your data through a calender instead of hitting it back a day...thats a pain if you have to go back several months or years. 

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3 REPLIES 3

‎10-05-2019 21:23

‎10-05-2019 21:23

Try clearing your cache

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-10-2019 05:05

In response to WendyB

‎10-10-2019 05:05

That didn't work. Still spins. So weird!

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0 Votes

‎10-22-2019 06:02

‎10-22-2019 06:02

This has been like going on every since I got a new Charge 3.  I've called Customer Support and got nothing except "we are working on it".  That was months ago.  My husband's dashboard works fine and he has Charge 3 also.  Somebody at Fitbit needs to get with it on this one.  The only way I can get Steps and Activity is through the bar history bar graph.  I track the data in Excel so I must fiddle around to get the data I need.  Their lack of response on this is a definite BLACK MARK on Fitbit in my opinion which will affect any recommendations I give on the product. 

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