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Unable to log in

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‎01-30-2020 16:20 - last edited on ‎01-31-2020 10:02 by Fitbit Moderator

‎01-30-2020 16:20 - last edited on ‎01-31-2020 10:02 by Fitbit Moderator

My app data is all washed out. Logged out but unable to login. Is anyone facing this issue?

 

Moderator edit: Updated subject for clarity 

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‎01-31-2020 10:01 - edited ‎01-31-2020 10:03

‎01-31-2020 10:01 - edited ‎01-31-2020 10:03

@Shivparsh Welcome to the Community. Thanks for the details mentioned. 

 

I would like you to confirm you're logging into the same account than before. Please reply to the following questions: 

 

- Are you not seeing anything on your app?

- What type of error are you receiving when you're logging in?

- Are you trying to log in using your computer or app?
- Are you using Android or iOS?

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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