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Upgraded my Fitbit and lost my consecutive days?

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‎03-01-2023 08:03

‎03-01-2023 08:03

My Alta display was so dim I couldn’t see it so I upgraded to a luxe. Was assured I wouldn’t lose my consecutive days of steps. Was at 108 days last week Friday. Added the luxe to my account and my consecutive days started over at 5 - Fitbit chat is no help everyone I’ve chatted with so far has given me a different answer - there has to be a way to get the days back. We can clearly see all the days that have been met at the 10,000 steps - I can’t be the only one that’s had this issue! 

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‎03-22-2023 13:29

‎03-22-2023 13:29

Hi @Merceravon. Welcome to the Fitbit Community.

 

Thanks for the details that you mentioned and the question. 

 

Currently, now a days is not possible to get the whole amount of steps that you had on your account.

 

Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board and vote for the suggestion When updates are done, make sure "Daily Step Streak totals" aren't lost.

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